Last Updated: June 8, 2023
Thank you for choosing Bergen Water Gardens and Nursery for your water gardening needs. We want to ensure a smooth and enjoyable shopping experience for you. Please review our Shipping Policy to understand how we handle the shipment of our products.
We currently offer shipping services to customers within the United States. Unfortunately, we do not ship internationally at this time.
We strive to provide you with reliable and efficient shipping options. The available shipping methods may vary depending on the items you order and your location. Our primary carriers are [Carrier Names], and we reserve the right to use alternative carriers when necessary.
- Orders are typically processed within [Insert Number] business days from the date of purchase.
- Please note that orders placed on weekends or holidays will begin processing on the following business day.
- Customized or special orders may require additional processing time. You will be notified of any delays.
- Shipping costs are calculated based on the total weight of your order, the shipping destination, and the selected shipping method.
- You will see the shipping cost during the checkout process before finalizing your order.
- Occasionally, we may offer free shipping promotions, so be sure to check for any ongoing offers.
Estimated Delivery Times:
- Estimated delivery times vary depending on your location and the shipping method you select.
- You will receive an estimated delivery date during the checkout process.
- Please note that these are estimated delivery times, and actual delivery times may vary due to factors beyond our control.
- Once your order is shipped, you will receive a confirmation email with tracking information.
- You can track your shipment using the provided tracking number through our website or the carrier’s website.
- You may provide specific delivery instructions during the checkout process. We will do our best to accommodate reasonable requests.
- However, we cannot guarantee that carriers will follow specific delivery instructions, such as leaving packages in a particular location.
Damaged or Lost Shipments:
- We take great care in packaging our products to ensure they arrive in excellent condition.
- If you receive a damaged item, please contact us immediately, providing photos of the damage. We will work with you to resolve the issue promptly.
- If your order is lost in transit or significantly delayed, please notify us, and we will initiate an investigation with the carrier.
- You can track the status of your order by logging into your Bergen Water Gardens and Nursery account or by using the tracking information provided in the shipping confirmation email.
Returns and Refunds:
- For information on returns and refunds, please refer to our [Insert Link to Return Policy].
If you have any questions or concerns about our Shipping Policy, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number].
Bergen Water Gardens and Nursery reserves the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page, and the date of the latest update will be provided at the top of the policy.
Thank you for choosing Bergen Water Gardens and Nursery. We appreciate your business and look forward to serving you with high-quality water gardening products and exceptional customer service.