Last Updated: June 8, 2023
Thank you for choosing Bergen Water Gardens and Nursery for your floral needs. We are committed to providing you with beautiful, fresh flowers and excellent service. Please take a moment to review our Refund & Return Policy, which outlines our guidelines for refunds and returns.
We aim to ensure that you are satisfied with your floral purchase. If you encounter any issues with your order, please read the following guidelines on how we handle refunds:
1. Cancellation of Orders:
- If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been prepared or delivered.
2. Incorrect Orders or Quality Concerns:
- In the unlikely event that you receive an incorrect order or have concerns about the quality of your flowers, please contact us immediately upon receiving your delivery.
3. Freshness Guarantee:
- We take pride in providing fresh, high-quality flowers. If your flowers do not meet our freshness standards or do not last at least [Insert Number] days from the delivery date, please contact us.
- To be eligible for a refund or replacement, please adhere to the following conditions:
- You must contact us within [Insert Number] days of receiving your order.
- You may be asked to provide photos of the flowers to help us assess the issue.
- Returned flowers must be in their original condition and packaging.
- Refunds or replacements will not be issued for flowers that have been damaged or altered after delivery.
- To initiate the refund process, please contact our customer service team at [Customer Support Email] or [Customer Support Phone Number]. Provide your order number and details of the issue.
- We will review your request and, if eligible, arrange for a refund to your original payment method or send a replacement bouquet, depending on your preference.
If you have any questions or need assistance with the refund or return process, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number].
Bergen Water Gardens and Nursery reserves the right to modify or update this Refund & Return Policy at any time. Any changes will be reflected on this page, and the date of the latest update will be provided at the top of the policy.
Thank you for choosing Bergen Water Gardens and Nursery for your floral needs. We value your business and are dedicated to delivering the best floral products and customer service possible.